Last Updated: July 2026

Thank you for shopping with ColorBlankie™, operated by Cyan Global LLC.

This Shipping Policy explains our order processing, estimated delivery times, tracking, address requirements, and procedures related to shipment and delivery.

ORDER PROCESSING

Orders are generally processed within 1–4 business days after payment is successfully confirmed.

Business days exclude weekends and public holidays.

Processing times may occasionally be extended during periods of high demand, promotional events, holidays, inventory adjustments, payment verification, or circumstances outside our reasonable control.

Once an order enters processing or fulfillment, we cannot guarantee that changes or cancellations can be made.

ESTIMATED SHIPPING TIME

After an order has been processed and dispatched, estimated delivery is generally:

5–9 business days after dispatch.

Delivery times are estimates only and are not guaranteed arrival dates.

Delays may occur due to carrier operations, weather, customs, incorrect or incomplete addresses, regional disruptions, peak-season demand, or other circumstances outside the reasonable control of ColorBlankie™ and Cyan Global LLC.

A delivery delay alone does not automatically qualify an order for a refund while the shipment remains in transit and is reasonably expected to be delivered.

TRACKING INFORMATION

When tracking is available, customers will receive tracking information using the contact details provided during checkout.

Tracking information may take several business days to update after shipment.

Customers are responsible for monitoring their shipment and contacting us promptly if a delivery issue occurs.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

ColorBlankie™ and Cyan Global LLC are not responsible for delays, failed deliveries, losses, returns, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.

DELIVERED BUT NOT RECEIVED

If carrier tracking confirms that an order was delivered, customers should first check the delivery location, household members, neighbors, building management, mailroom, and the applicable shipping carrier.

A carrier status of “Delivered” will generally be treated as evidence of delivery unless credible evidence indicates otherwise.

Claims involving suspected loss or theft after confirmed delivery may require additional documentation or carrier investigation.

We reserve the right to investigate claims before issuing any replacement, refund, or store credit.

LOST OR DAMAGED SHIPMENTS

If an order appears lost in transit or arrives materially damaged, please contact our customer support team promptly.

We may request the order number, photographs of the product and packaging, tracking information, or other reasonable documentation necessary to investigate the claim.

Submitting false, misleading, manipulated, or fraudulent information may result in denial of the claim and restriction of future purchases, to the extent permitted by applicable law.

MULTIPLE SHIPMENTS

Orders containing multiple products or quantities may occasionally be shipped separately and may arrive at different times.

FORCE MAJEURE

Cyan Global LLC is not responsible for shipping delays caused by circumstances reasonably outside its control, including severe weather, natural disasters, carrier disruptions, customs delays, labor disputes, transportation disruptions, government actions, or similar events.

Nothing in this Shipping Policy limits any consumer rights that cannot legally be waived under applicable law.

CONTACT

For shipping-related questions, please contact ColorBlankie™ customer support using the contact information published on our website.

ColorBlankie™
Operated by Cyan Global LLC
Website: colorblankie.com